Citibank sales agents at Shell Gas Station
Things that must know:
- Wear proper uniform & identification tag all the time.
- Let forecourt crew finish their service steps first (direct traffic, greeting, payment method, up selling, windscreen wipe/oil check, thank you) with customer first
- Approach only when forecourt crew has finished servicing customers (move out from filling bay)
- Ensure does not cause congestion at forecourt i.e. customer left car at pump while filling up form
- Ensure personal items (water bottles, handbags etc) are stored properly
- Ensure sign up booth area are kept neat & tidy
- Report with station manager every morning before starting recruitment
- Sales agents role is to get customer to apply for the credit card
- Allow 2-3 Citibank sales agents at selected sites
- Set up application stand at shop apron – 1 designated parking space for customer to park during sign up